REFUND & CANCELLATION POLICY

Returns

Due to the hygienic nature of skincare products, opened or used products cannot be returned unless defective.

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Damaged Orders

If your order arrives damaged:

• Notify us within 48 hours
• Include photographs of the product and packaging
• We will assess the claim and arrange replacement or refund where appropriate.

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Incorrect Products

If we send the wrong item, we will arrange collection and replacement at no additional cost.

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Refunds

Approved refunds are processed back to the original payment method.

Refunds are typically completed within 5–10 business days, depending on your bank or payment provider.

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Order Cancellation

Orders may be cancelled before dispatch.

Once shipped, orders cannot be cancelled and will fall under our returns policy.

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Non-Returnable Items

For hygiene and safety reasons we cannot accept returns of:

• Opened skincare products
• Used products
• Products damaged through misuse
• Clearance or promotional items unless defective

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Contact Us

For refund or return enquiries:

Email: info@nakedpharmacist.co.za